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Protecting your personal data is very important to us, and we take this responsibility very seriously. They are treated with due care and kept secure in accordance with laws.

This Privacy Policy describes how we gather and use your personal data obtained through our Web sites, devices, products, Services, on-line stores and in person.


The Data Controller of your Personal Data (“Data Controller”) collected and processed through Inartis Services is Inartis Systems S.r.l., an Italian limited liability company providing products and Services with operations at Via Brustolon 2, 35031 Abano Terme, Padua.

To obtain information on Personal Data processing carried out by the Data Controller, you may write to this address:


In order to provide our products and Services and constantly improve them, we collect Personal Data of potential customers, those who have bought from us before, those who are buying from us now, and Web site visitors who may even be children.

Data you provide us directly

We keep any information you provide us directly in relation to our products and Services. You can choose not to supply any data, but in this case you would not be able to use many of our Services.

These data can consist of identifying details such as name, mailing address, electronic mail address, telephone number or one or more characteristic elements of your identity related to physical, physiological, financial, cultural or social aspects you can be identified by ("Personal Data"). For security reasons data are also collected on the device, including IP addresses and details on your browsing history, type of browser and how often it is used.

If you are under 16 years of age you should not provide any Personal Data or register at our Web site; at any rate we will not be held responsible for any false declarations made by you. When we realise that any false declarations have been made, we immediately delete any personal data collected.

Below is a list of the categories of data we collect:

• Information provided by you when you complete registration forms on our Web site. This includes information provided during registration in order to use our Web site or to subscribe to our Services, when a booking is made for accommodation, or you book extra Services or purchase products;

• If you contact us to make a request or report a problem, we can keep track of this correspondence. We can ask you for information when you report a problem using our Web site;

• When you subscribe to our Services or to our newsletter to receive news about our activities, new commercial offers and on publication of posts of our blog;

• Information collected when you complete customer satisfaction surveys on your experience with our Services;

• Details on transactions made by you through our Web site concerning bookings or purchases, including your debit/credit card details;

• When using “Messaging” or “Chat” Services to talk to our customer service representatives;

• Data concerning your health, such as information about allergies, intolerances, disabilities, diseases, disturbances if you reveal them;

• Data about children, if and when revealed by a parent;

• Details about what you like, your interests, wish lists and past purchases.

• Photos and biometric data intended to identify a certain individual;

• Videos and photos shared on social media.

If you supply Personal Data concerning third parties, such as your family members or friends, make sure that they have been properly informed and have consented to processing in the manner described in this privacy policy. In this case, you are considered the independent Data Controller and assume all legal obligations and responsibilities. In this regard, you agree to hold the Data Controller harmless by any dispute, expectation, claim for damages caused by processing received by the Data Controller from third parties whose Personal Data have been processed against applicable Personal Data Protection rules.

If not strictly necessary, we prefer that you do not disclose any Personal Data belonging to Special Categories, such as those revealing your racial or ethnic origin, political opinion, religious or philosophical beliefs, trade union membership, genetic data concerning health or behaviour characteristics such as sex life and orientation.

Remember that when Special Categories of Personal Data are revealed without giving your consent to their processing, the Data Controller cannot be held responsible in any way or receive any sort of protest, since in such case processing will be permitted as the data were revealed by the data subject himself. (Art. 9 and of the Regulations).

As pointed out above, we specify the importance of explicitly consenting to processing of Special Categories of Personal Data when you decide to share such information.

In the measure permitted by law, we can monitor and record telephone calls in order to have a record of you giving your consent to receiving commercial contents when you phone us.

Data collected automatically

IT systems and software procedures used to operate our Web site obtain certain types of unique identifying data, browsing data, whose transmission is implicit in the use of Internet communication protocols when your browser or device access to our Web site, or to other Services, and they use cookies. For more information, please read our Cookie Policy.

This information is not collected to be associated with identified subjects, but given their nature could allow for identifying users when processed and associated with data kept by third parties.
This category includes for example domain names, IP addresses of computers used by users who connect to our Web site, addresses in URI (Uniform Resource Identifier) notation of requested resources, the time the request is made, the method used to submit the request to the server, the file size obtained in response, the numerical code indicating the response status from the server (successful, error, etc.) and other parameters related to the user's operating system and computer environment.
These data are only used in order to obtain anonymous statistical information about the way the Web site is used, to ensure it is working properly and to find any abnormalities and/or abuse. The data may be used for the purposes of establishing liability in the event of computer crimes which harm the Data Controller or third parties: other than this, data collected by our Web site are deleted in a short period of time.


We process your Personal Data to perform, supply and improve our Services, to inform you about our business activities and to offer you more personalised Services according to your interest. The following are the purposes for which we process your data, and only after receiving your consent, if necessary:

To allow you to use our Services and improve the way in which they are supplied

We use your Personal Data to enable you to have access to our Services and use them, including:

• To allow you to register at our Web site and to enable creation of a user area;

• To respond to requests for assistance or information about our Services, purchases, products and bookings;

• To enable management of orders and bookings, to supply the products and Services you requested, to process payments and to fulfil any contractual obligations we have towards you;

• To fulfil any legal, accounting and tax obligations;

• To contact you with news about your orders, requests, bookings, and our products and Services;

• To fulfil legal obligations imposed by local and municipal regulations, and civil and criminal law;

• To prevent and check fraud and abuse in order to look after our security, our customers' security and the security of others. We may even use credit ratings to evaluate and manage credit risks, protect our receivables and manage payables;

• To process data concerning health, disabilities, allergies and food intolerances, diseases and disturbances in order to provide access to and performance of our Services.

• To analyse CVs and contact applicants who submitted an application. Further, for selection purposes, the Data Controller may analyse professional social network profiles, such as LinkedIn, found on the Internet.

To keep you informed about our business ventures

We use the data collected to keep you informed about promotions you might be interested in. Processing for direct marketing purposes is optional and can only be done with your consent. So refusing to give your consent for these purposes will not prevent you from using other Services.

In particular, we use them for:

• Sending newsletters and advertising material by any means, including email, SMS, and push notifications, telephone calls or direct mail, related to our products and Services such as invitations to special events, promotions of special offers, advertising new products and Services;

• conducting analyses and generating reports on marketing communication systems, such as monitoring the number of email messages opened, the clicks on links contained in messages, the sort of device used for reading messages, the operating system used and the list of unsubscribers.

• Market research, optional surveys and user satisfaction surveys for improving our Services;

For providing you personalised Service

We process the data collected in order to analyse your habits and preferences so as to offer you a more personalised Service in line with your interest and to improve our range of products and services. These analyses are not connected to any automated decision-making process.

We also use your data to make our Service better and process them for these purposes:

• To adapt our Services based on your interests and wishes, by using data related to your interests and wishes to supply adequate Services in future;

• To create a profile of your preferences and needs for sending personalised advertising material on products and Services you asked us about or we believe you might be interested in;

• To suggest functionalities, products and Services you might be interested in for finding your preferences and personalising your browsing experience at our Web site;

• To provide functionalities, to analyse performances, to correct mistakes and to improve use and efficiency of our Services.


The data collected are processed by our staff, who follow specific instructions given in accordance with applicable legislation and were selected and authorised by the Data Controller for this purpose.

Data concerning our customers are a fundamental component of our business and we do not sell our customers' Personal Data to third parties.

When the data collected are necessary or instrumental for achieving the above purposes, they may be processed by third parties; these businesses and individuals are authorised by the Data Controller and appointed as external Data Processors, as the case may be, and receive the data as independent data controllers. These are:

• Companies, entities, associations that perform Services related or instrumental to supply of Services and achievement of the above purposes:

• On behalf of the Data Controller they perform assistance and consulting tasks in the fields of accounting, administrative, legal, tax, finance and credit collection services related to the supply of Services.

• for the supply of Services such as hosting and cloud Services, persons carrying out technical maintenance (including maintenance of network equipment, electronic communication networks and operating software);

• Entities and authorities we are obligated to disclose Personal Data to according to law or orders of the authorities;

• Collaborators who are bound to keep your data private or are legally obligated to keep them confidential for processing of Special Categories of Personal Data, necessary for performing tasks strictly related to supplying services;

• Delegates appointed to perform certain tasks on our behalf, such as filling orders for products and Services, delivering packages, sending paper post and email, supplying estimates and providing customer assistance Services;

• Financial institutes and organisations looking after processing of payments, prevention of fraud, credit risk reduction or for ensuring that our General Conditions of Sale and other agreements are respected and applied, or for safeguarding rights, assets and the security of the Data Controller, our users and other subjects;

• Delegates appointed to perform data analyses, marketing services, supply results of studies and share contents.

Transactions involving third parties

We make available to you Services and products supplied with the help of third parties for use, or through our Services. For instance, you can send requests for information and estimates, you can order products or book Services from third party vendors through our Web sites. You will realise when a third party is involved in a transaction and this is when your Personal Data is shared with third parties.

These third party Service suppliers only have access to your Personal Data which are necessary for performing their service, and cannot process your data for other purposes. In addition, such third parties are bound to process Personal Data they obtain in compliance with this Privacy Policy and applicable Personal Data Protection regulations.

If our company, or, essentially, our company assets are acquired by third parties, the Personal Data of customers would naturally be included in the assets transferred.

Transfers outside of the European Economic Area

Some entities with which we can share some of your Personal Data and our Service suppliers with access to your Personal Data are outside the European Economic Area. We make sure that these data are transferred in compliance with this Privacy Policy and applicable Personal Data Protection regulations.


The Personal Data collected will be kept by using electronic and non-electronic instruments and processed manually or by automated means in a secure manner.

Unless consent is withdrawn, your personal Data processed for the purposes described in this Privacy Policy will be kept for the time strictly necessary for achieving the above purposes, for example:

• to enable you to use our Services on an ongoing basis;

• to carry out commitments made in contracts;

• as required by law (for tax and accounting purposes) or as you have been informed;

• we keep the history of transactions so you can check purchases made and the addresses you asked for your orders to be delivered to;

• to improve the range of Services and the contents we recommend;

• to check job applications.


We design our systems by duly taking your privacy into account and by taking reasonable security measures for the data we collect.

• We take appropriate security measures from a physical, electronic and organisational standpoint for the collection, storage and disclosure of our customers' Personal Data;

• We limit the number of people who have access to our software, servers and databases and have installed electronic security systems that protect against unauthorised access, loss of data, illegal and inappropriate use of data;

• Owing to our security procedures you may be asked at times to prove your identity before we reveal your Personal Data to you;

• As we are committed to safeguarding the security of your data during transmission, the information you provide on our Web site is encrypted during transmission by the Secure Sockets Layer (SSL) system;

• To manage your credit card data and to meet security standards, during payment processes on our Web site we rely on financial institutes.

To prevent unauthorised access to your password, computers, devices and applications, we recommend that you take suitable precautions. Always make sure you log out when you have finished using a computer shared with other users.


You have a number of rights when it comes to your Personal Data. You have the right to ask the Data Controller the following any time:

• Confirmation of whether your Personal Data are being processed, which data are being processed, the source, purpose and processing method.

• To receive a copy of your Personal Data, supplied willingly and directly or during use of the Service, in a commonly used electronic format and to send them to another Data Controller;

• To update, supplement and correct inaccurate Personal Data.

• If there is any automated decision-making process, including profiling, the logic used and important consequences of such processing.

• To object wholly or partially on legitimate grounds to our processing of your Personal Data or to sending you advertising or direct sales materials, or commercial communications and to ask for limitation of processing of your Personal Data in certain cases. Besides, if you no longer wish to receive emails or other marketing communications from us, click here and follow the on-line procedure to unsubscribe to commercial communications;

• To delete your Personal Data (right to be forgotten) but only when there is no longer any need to keep them for the purposes they were collected or processed, or if they have been processed unlawfully or it is necessary to fulfil any legal obligation the Data Controller is required to fulfil, or to exercise the right to freedom of expression and information or for verifying, exercising or defending a right in legal proceedings, or for archiving purposes in the interest of the public, or for scientific, historical or statistical research purposes.

In the event the right to be forgotten is exercised by asking for deletion of your Personal Data processed by the Data Controller, your data will be kept in a protected manner with limited access only for safeguarding its rights, verifications and prevention of crimes, and legal obligations for the time strictly necessary and will be deleted safely or transformed into anonymous and aggregated form for statistical purposes.

After logging into your account and from the "My Space" section you can access your Personal Data, review your payment options, settings, purchase history and subscriptions to enable and disable receipt of emails and other commercial communications.

As said above, you can choose not to supply any data, but in this case you would not be able to use many of our Services.

We take the secrecy of all records containing Personal Data seriously and if you make a request we reserve the right to ask you to prove that it really is you.

If you wish to lodge a complaint or have a problem with how we use your Personal Data, you should contact us at the address for this purpose and we will do our best to solve the problem as soon as possible. You also have the right to lodge a complaint with our supervisory authority, the Italian Personal Data Protection Authority  or with the supervisory authority of your place of residence.


If you have any questions on how we use and process your Personal Data, please address your questions to the Data Controller and send them by electronic mail to the address and we will do our best to answer you as soon as possible.

Since our activities are constantly changing, our Privacy Policy is also subject to change. We suggest that you check our Web site frequently to see if any changes have been made. Unless specified otherwise, this Privacy Policy applies to all data we have about you. We will never make major changes to our policies or procedures so that they are less protective of the Personal Data we have collected without the consent of data subjects.

This policy does not prevail over the terms of any contract in progress with us (for example, terms and conditions of sale) or your rights provided by data protection laws.

Last updated: 24 October 2018

© 2011-2024 Inartis Systems S.r.l. - P.I. 03619810280 - All rights reserved